Client Service Coordinator

Position: Client Service Coordinator Status: Non-Exempt Part-time (21hrs/week)

Reports to: Community Relations Coordinator Supervises: Interns & Volunteers as appropriate

As the first point of contact for KAFSC, the Client Service Coordinator will be responsible for coverage of the front desk and providing superior, friendly, and specialized customer service to our constituents with their needs.  The Coordinator will attend to visitors and deal with general inquires on the phone and face-to-face, and provide general information and referral services to clients, program participants, and other KAFSC constituents.     

All interactions with our clients and constituents are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring supportive and welcoming environment for all.

She/he will assist in coordination to the bi-annual lHotline Volunteer Training and facilitate a positive working relationship with “Harmony” group.  She/he also acts as a liaison for Korean-speaking media.  

Hotline Volunteer Coordination

• Update and manage monthly hotline schedules among trained volunteers;  locate substitute volunteers as needed  
• Act as a point of contact for backup phone and transferring the hotline
• Maintain proactive communication with hotline volunteers, including monthly newsletters/mailing etc.  
• Assist with organizing and coordinating our 24Hr Hotline Training twice a year
• Recruit new community members for KAFSC volunteer opportunities
• Assist with managing, updating, and enforcing our Hotline Volunteer Policy as well as training materials in Korean
• Liaise with KAFSC’s hotline volunteer advocate group “Harmony”
• Work with Community Relations Coordinator and help coordination of Continued Education workshops   
• Cover the front desk including managing the main telephone line, and greeting guests 
• Screen and deal with queries from the public and clients and provide accurate information
• Direct clients to appropriate staff in each programs
• Provide agency’s special events and program information to callers
• Responsible for calendar management and meeting coordination/preparation
• Take and relay messages
• Ensures knowledge of staff movements in and out of organization
• Tidy and maintain the reception area & sort mail and deliveries
• Various office projects and other duties such as newspaper clipping, ordering food, placing ad for KAFSC in Korean business directory, etc. 
• Check general voice mail box messages (ext.32, ext. 25) daily and relay messages to appropriate staff members
• Actively participate in bi-weekly staff meetings, collaborative meetings, and other fundraising events as appropriate
• Carry out other duties as assigned 

Community Outreach & Education

• Support agency-wide church outreach activities and special projects
• Assist with Project Speak Out (PSO) activities
  • Monthly meeting coordination
  • 4 hrs/week in follow-up with volunteers
  • Data collection and input (volunteer hours)
  • Support and participate in Action Group & Focus Group
• Support and participate in agency-wide outreach & fundraising activities
• Develop and coordinate new education programs such as “Positive Mothers’ Support Group” or Parenting workshops 

Korean Media Relations

• Act as a liaison for Korean media and coordinate monthly staff schedules for Mom & I Magazine and Korea Times New York daily newspaper
• Write and coordinate press releases and post-event media reports in Korean
• Keep an archive of all news about KAFSC and its related work in the community
• Write articles in the newspapers/magazines or/and participate in the radio/TV shows as needed

Client Services & Office Management

Advocacy & Case Management

• Answer hotline calls during staff and clinical meetings
• Act as a dispatch staff for hotline
• Translate or/and edit documents in Korean as assigned

Administration

Qualification

• Bachelor's degree in Social Work, Counseling, Education, Criminal Justice, Public Health or related fields.   Degrees from Korea will be honored.
• Excellent interpersonal skills
• In-depth knowledge of the dynamics of family violence or sexual assault or/and experience working with individuals who have experienced trauma
• Oral and written fluency in English and Korean
• Familiarity with Korean/Asian and immigrant community
• Sound judgment and a strong sense of social justice and activism
• Collaborative, positive attitude and sense of empathy towards victims
• Strong dedication to furthering victims’ rights
• Computer competency in Microsoft Office Suite and internet research

 

HOW TO APPLY

Send resume, cover letter and 3-5 page writing sample to .(JavaScript must be enabled to view this email address). No phone calls please.  KAFSC is an Equal Opportunity Employer.

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Quickbooks Instructor

Position: Quickbooks Instructor Status: Non-Exempt Part-time (2 hours/week)

Reports to: Self-Sufficiency Coordinator

The Korean American Family Service Center is a leading, nonprofit organization that supports and empowers adults, youth and children to lead safe and healthy lives based on dignity, compassion and mutual respect. We are committed to preventing and ending domestic violence and relationship abuse, and creating a violence-free society. KAFSC has a dynamic team of 25 full-time and part-time staff members and an annual operating budget of over 1 million dollars.   

Our Self-Sufficiency Program provides job-readiness skills to improve self-confidence, basic skills, and economic self-sufficiency for clients who are survivors of domestic violence. English and computer classes are provided as a part of self-sufficiency program in order to assist our clients in developing job interview skills and résumé writing. We also offer job referrals for clients who are ready to seek employme.

KAFSC seeks a dynamic, experienced person to teach Quickbooks and basic accounting classes to Limited English Proficiency population (LEP).   This position is non-exempt part-time position (paid hourly), and reports to Self-Sufficiency Coordinator.

Responsibilities

•Develop and design weekly lesson and activity plans under the guidance of the Self-Sufficiency Coordinator.

•Maintain documentation of evaluations, ongoing instructional programs, student progress and communications.

•Report attendance, test scores and outcomes as requested. 

•Track student outcomes; provide follow up services for documentation of outcomes.

•Develop and evaluate appropriate instructional materials.

Qualifications

•Have Quickbooks certification by ProAdvisor.

•Must be bilingual in Korean and English.

•Bachelor’s degree in business, accounting or related field required.

•Experiences in teaching adults are a plus.

•At least one year commitment preferred.

•Strong attention to detail and excellent organizational skills.

•Sense of empathy towards victims or individuals who have experienced trauma.

•Familiarity with immigrant community is a plus.

Working Hours & Pay

At least2 hours per week; 10 weeks each semester.   

Hourly Rate will be determined by candidates’ experience.

How to Apply

Send résumé and one-page cover letter to Jeehae Lee at .(JavaScript must be enabled to view this email address).

No phone calls please.  Location: Flushing.  KAFSC is an Equal Opportunity Employer.

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Americorp VISTA* Development Associate 

Position:Americorp VISTA Development Associate Status: Internship / Full-time

Reports to: Development Director

The Korean American Family Service Center (KAFSC) seeks a full-time Development Associate through Americorp VISTA* program.   KAFSC is a leading not-for-profit organization assisting women, children, and families in the New York tri-state area to recognize and eliminate relationship violence and abuse.  Our counseling, education, advocacy and support services help individuals empower themselves to build safe and healthy relationships based on mutual respect and dignity. We have 11 full-time and 12 part-time employees.  Each year, we serve over 2,500 individuals and all our services are culturally competent, linguistically appropriate, and free.  

Responsibilities 

1) FUNDRAISING: Collaborate with Development Director to research, cultivate, and develop ongoing relationships with foundations, corporations, government, and other funders.  Identify new funding opportunities and cultivate new funding sources.  Design templates of funding proposals. Draft and submit proposals to funders.

2) SPECIAL EVENTS: Assist in developing and implementing special fundraising events including Annual Gala.  Collaborate with Board of Directors, Benefit Committee, and other supporters on special events, including annual benefit gala.

3) PUBLIC RELATIONS & COMMUNICATION: Develop a communications and marketing plan to educate and cultivate funding prospects. Develop strategies to update and recognize funders and supporters through monthly e-newsletter, annual report, bi-annual newsletter, website, and other social media.  

4) COMMUNITY OUTREACH: Collaborate with Development team to update funder database and e-blast list.  Coordinate communications with individual and organizational members. Collaborate with Community Relations Team to develop and update outreach lists including churches, media, and other partnering organizations and facilitate effective partnership. Actively participate in and support agency-wide outreach events such as marches, parades, and fairs.  Work with Community Relations Coordinator to coordinate and facilitate the volunteer programs at the organization.

5) ADMINISTRATION:  Attend staff meetings, training and workshops as needed.  Assist Executive Director and Development Director with various administrative tasks.

Qualification

• BA in Social Work, Social Science, Business Administration, Marketing, or relevant field
• Great writing and communication skills required
• Detail-oriented and organized, team-oriented  
• Must be an effective multi-tasker who is able to organize, delegate, generate enthusiasm, manage, and implement a variety of programs in a fast-paced environment
• Computer competency in Microsoft Office Suite and internet research  

How to Apply

Send resume, cover letter and 3-5 page writing sample to Grace Yoon, Executive, at .(JavaScript must be enabled to view this email address). No phone calls please.  

Please go through the Americorp Vista application process on-line at Americorps.gov  

KAFSC is an Equal Opportunity Employer.                                                                            

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Internship: Computer Class Instructor

Position: Computer Class Instructor Status: Internship

Reports to: Self Sufficiency Coordinator

Our Self-Sufficiency Program provides job-readiness skills to improve self-confidence, basic skills, and economic self-sufficiency for clients who are survivors of domestic violence. English and computer classes are provided as a part of the self-sufficiency program in order to assist our clients in developing job interview skills and résumé writing. We also offer job referrals for clients who are ready to seek employment.

KAFSC seeks a dynamic, experienced person to teach basic to intermediate computer skills to a Limited English Proficiency population (LEP). This position is an internship position with a small amount of stipend, and reports to the Self-Sufficiency Coordinator.

Responsibilities

• Develop and design weekly lesson and activity plans under the guidance of the Self-Sufficiency Coordinator.

• Maintain documentation of evaluations, ongoing instructional programs, student progress and communications.

• Report attendance, test scores and outcomes as requested. 

• Track student outcomes; provide follow up services for documentation of outcomes.

• Develop and evaluate appropriate instructional materials.

Qualifications.

• Must be bilingual in Korean and English.

• Bachelor’s degree in business, accounting or related field required.

• Experience in teaching adults is a plus.

• At least one year commitment preferred.

• Strong attention to detail and excellent organizational skills.

• Sense of empathy towards victims or individuals who have experienced trauma.

• Familiarity with immigrant community is a plus.

Working Hours & Pay

At least 2 hours per week; 10 weeks each semester.  

A small amount of stipend will be provided.

How to Apply

Send your résumé to Jeehae Lee at .(JavaScript must be enabled to view this email address). No phone calls please.

Location: Flushing.

KAFSC is an Equal Opportunity Employer.